Terms of Service

1. Acceptance of These Terms

These Terms of Service form a legally binding agreement between you and Miracle Charms Holding Limited. Your use of any service operated by the company confirms that you accept these terms in full. If you use a service on behalf of an organisation, you confirm that you have authority to bind that organisation, and the organisation accepts these terms with you. If you do not have that authority, you must not use the service on behalf of the organisation.

Where a service is offered under a separate written agreement, that agreement governs to the extent of any inconsistency, and these terms apply to the remainder. Nothing in these terms removes a right that the law grants to you and that cannot be waived by agreement.

2. Definitions

In these terms, the Company means Miracle Charms Holding Limited. The Services means the websites, platforms, ticketing systems, membership systems, venue systems and professional engagements provided by the Company. The Platform means any online system operated by the Company. The Venue means a physical location at which the Company or a client provides services. The Client means an organisation that has engaged the Company. The User means a person who accesses or uses the Services. Content means text, images, data, software and other material made available through the Services.

A reference to writing includes email. A reference to a day means a calendar day unless stated otherwise. The headings in these terms are for convenience only and do not affect interpretation.

3. Eligibility and Accounts

You must be old enough to enter into a binding contract in the jurisdiction that applies to you. Where you are below that age, you may use the Services only with the involvement of a parent or guardian who accepts these terms on your behalf. You agree to provide accurate information when you create an account, to keep that information current, and to protect your credentials.

You are responsible for activity that occurs under your account. If you believe that your account has been used without your authority, you must tell the Company promptly at contact@maotaihotel.mom so that access can be secured. The Company may refuse or cancel an account where it has reason to believe that the information provided is false or that the account is being used to harm others.

4. Scope of Services

The Company provides venue systems integration, ticketing and booking platforms, group digital infrastructure, membership and loyalty systems, event operations engineering, and data and analytics governance. The precise scope of an engagement with a Client is set out in a written proposal, statement of work or contract. These terms apply to the general use of the Services, while the written engagement document governs the specific deliverables, timelines and fees of a project.

The Company may add, change or remove a feature of the Services at any time. Where a change is material to a paying Client, the Company will give reasonable notice and will discuss the impact before the change takes effect.

5. Ticketing and Bookings

A booking is an offer to purchase admission, and it becomes a confirmed contract only when the Company or the relevant venue issues a confirmation. Until a confirmation is issued, the Company may release inventory that is held but not confirmed. Seat maps, availability and pricing are indicative until the moment of confirmation, and the Company may correct an obvious error in a listing before a booking is completed.

You are responsible for checking the details of a booking before you confirm it, including the date, the time, the venue and the seats. A ticket is personal unless it is expressly stated to be transferable, and a venue may require identification at the door. The Company may refuse admission where a ticket is counterfeit, where it has been resold in breach of these terms, or where the holder behaves in a way that endangers others.

6. Pricing and Payment

Prices are shown in the currency stated at the point of sale and include any taxes that the Company is required to include. A booking fee or a transaction fee may apply, and such a fee will be disclosed before you confirm a purchase. Payment must be completed through an approved method, and the Company does not store full payment card credentials on its own systems.

Where a payment is declined or reversed, the Company may cancel the associated booking and release the inventory. Where a payment is made in error, you should contact the Company promptly so that the matter can be investigated and, where appropriate, corrected. The Company may require proof of identity before processing a payment-related request.

7. Refunds, Exchanges and Cancellations

A refund is available where the law requires it, where the Company cancels a performance without offering a suitable alternative, or where a policy stated at the point of sale provides for it. An exchange may be offered at the discretion of the venue and is subject to availability. Where a refund is approved, it is made to the original method of payment unless another method is agreed in writing.

A refund may be refused where a claim is made after the stated deadline, where a ticket has already been used, or where the claim is fraudulent. The Company will always explain the reason for a refusal and will tell you how to challenge the decision if you disagree with it. Nothing in this section limits a right that the law grants to you.

8. Membership and Loyalty

A membership programme is governed by the rules published for that programme, which form part of these terms. Membership benefits, tiers, points and redemption rules may change, and the Company will give reasonable notice of a change that reduces a benefit. Points have no cash value, are not redeemable for cash, and may expire according to the published rules.

The Company may adjust a points balance to correct an error, and it will record the reason for any adjustment. A membership may be suspended or terminated where it is used to commit fraud, to abuse a benefit, or to breach these terms. Where a membership is terminated for cause, unused benefits may be forfeited to the extent permitted by law.

9. Venue Access and Conduct

Admission to a venue is subject to the rules of that venue, including rules about bags, photography, food, drink and prohibited items. You must comply with the reasonable instructions of venue staff and with all applicable laws. The Company or the venue may refuse admission or remove a person who behaves in a threatening, abusive or unsafe manner, and no refund is due in such a case.

You attend a venue at your own risk in relation to matters that the venue cannot reasonably control, and you should take care of your personal belongings. The Company and the venue are not responsible for loss or damage to personal property except where the law provides otherwise. Where a venue provides a cloakroom, the terms displayed at the cloakroom apply.

10. Professional Services Engagements

Where the Company provides professional services, the relationship is governed by a written engagement document that sets out the scope, the deliverables, the fees, the timeline and the responsibilities of each party. The Company will perform the services with reasonable skill and care, and the Client will provide the access, information and decisions that the Company reasonably needs to perform them.

Unless the engagement document states otherwise, fees are invoiced according to the agreed schedule and are payable within the stated period. The Company may suspend work where an invoice remains unpaid beyond the agreed period, and it will give notice before doing so. Intellectual property arising from an engagement is dealt with in the engagement document.

11. Intellectual Property

The Services, including their software, design, text and marks, are owned by the Company or by its licensors and are protected by law. You receive a limited, non-exclusive and non-transferable right to use the Services for their intended purpose. You must not copy, modify, distribute, sell or reverse engineer any part of the Services except where the law expressly permits it.

Where you submit content to the Services, you retain ownership of that content and you grant the Company a licence to use it as needed to provide the Services. You confirm that you have the rights needed to submit the content and that the content does not infringe the rights of another person. The Company may remove content that it believes breaches these terms.

12. Acceptable Use

You agree not to use the Services to break the law, to infringe the rights of another person, to distribute malware, to attempt unauthorised access to a system, to interfere with the operation of a platform, or to scrape data at a volume that harms the service. You agree not to use automated tools to purchase tickets in a manner that disadvantages other guests, and you agree not to misrepresent your identity.

The Company may investigate a suspected breach and may cooperate with authorities where appropriate. A breach of this section may result in the suspension or termination of your access, and it may give rise to a claim for damages where the breach causes loss to the Company or to another person.

13. Availability and Changes

The Company aims to keep the Services available, but it does not promise uninterrupted access. The Services may be unavailable during maintenance, during an upgrade, or because of a fault in a network or a system that the Company does not control. Where planned maintenance will affect a Client, the Company will give reasonable notice.

The Company may change the Services to improve them, to comply with the law, or to address a security risk. Where a change materially affects a Client, the Company will discuss the change in advance. The Company may also discontinue a Service, and where it does so it will give reasonable notice and will help affected users export the information they are entitled to keep.

14. Disclaimers and Warranties

Except as expressly stated in these terms or required by law, the Services are provided on an as available basis, and the Company disclaims all other warranties, whether express or implied, including any implied warranty of merchantability, fitness for a particular purpose or non-infringement. The Company does not warrant that the Services will be error-free or that every defect will be corrected.

Where the law grants you a warranty that cannot be excluded, nothing in these terms affects that warranty. Where the Services are provided to a Client under a separate engagement document, the warranties in that document apply in place of this section to the extent of any inconsistency.

15. Limitation of Liability

To the fullest extent permitted by law, the Company is not liable for indirect, incidental, special or consequential loss, or for loss of profit, loss of revenue, loss of data or loss of goodwill, however such loss arises. The total liability of the Company arising from or related to the Services is limited to the amount paid by you to the Company for the Services giving rise to the claim during the twelve months preceding the event.

Nothing in these terms limits liability that cannot be limited by law, including liability for fraud, for wilful misconduct, or for death or personal injury caused by negligence. Where a claim relates to a service provided under a separate engagement document, the liability provisions of that document apply.

16. Indemnity

You agree to indemnify the Company and its officers, employees and agents against any claim, loss, liability or expense, including reasonable legal costs, that arises from your breach of these terms, your misuse of the Services, or your infringement of the rights of another person. The Company will give you notice of a claim and will allow you to participate in the defence where this is appropriate.

The Company may assume the defence of a matter at its own expense where it considers this necessary to protect its interests. You agree to cooperate reasonably with the Company in the defence of any claim, and you must not settle a claim in a manner that imposes an obligation on the Company without the consent of the Company.

17. Suspension and Termination

The Company may suspend or terminate your access to the Services where you breach these terms, where the law requires it, or where continuing to provide the Services would create a risk to the Company or to another person. Where it is reasonable to do so, the Company will give notice and an opportunity to remedy the breach before terminating access.

You may stop using the Services at any time. Where you have an account, you may request its closure by writing to contact@maotaihotel.mom. On termination, provisions that by their nature should survive, including those concerning intellectual property, liability, indemnity and governing law, continue to apply.

18. Privacy and Data Protection

The Company handles personal information in accordance with its Privacy Policy, which is published on a website operated by the Company and forms part of these terms. The Privacy Policy explains what information is collected, why it is collected, how long it is kept and how you can exercise your rights. By using the Services, you confirm that you have read the Privacy Policy.

Where the Company processes personal information on behalf of a Client under an engagement, the Company acts as a processor and the Client is responsible for the lawfulness of the processing. The engagement document sets out the technical and organisational measures that the Company applies, and it describes how the Company assists the Client in meeting its obligations.

19. Third Party Services

The Services may integrate with third party services, such as payment providers, identity providers and communication tools. The Company is not responsible for the acts or omissions of a third party, and your use of a third party service is governed by the terms of that service. Where a third party service is unavailable, the Company may offer an alternative or a manual process for a limited period.

If you connect a third party service to a platform operated by the Company, you confirm that you have the right to do so and that the connection does not breach the terms of the third party. The Company may disable a connection that creates a security risk or that breaches the law.

20. Governing Law and Disputes

These terms are governed by the laws of Hong Kong. The parties submit to the exclusive jurisdiction of the courts of Hong Kong, except that either party may seek interim relief in any court of competent jurisdiction to protect its rights. Before commencing proceedings, the parties will attempt in good faith to resolve a dispute through discussion and, where appropriate, mediation.

A notice relating to a dispute must be given in writing to the registered address of the Company or to the last address provided by you. The parties will keep confidential the details of a dispute and any settlement, except where disclosure is required by law or by the rules of a court or tribunal.

21. Amendments to These Terms

The Company may amend these terms from time to time. Where an amendment is material, the Company will give notice on a website operated by the Company and, where appropriate, by direct communication. The effective date at the top of this page shows when the current version took effect. Continuing to use the Services after an amendment takes effect means that you accept the amended terms.

If you do not agree with an amendment, you may stop using the Services and, where you have an account, you may close it in accordance with the section on suspension and termination. The Company will not apply an amendment retrospectively to a dispute that arose before the amendment took effect.

22. Miscellaneous

If a provision of these terms is found to be invalid or unenforceable, the remaining provisions continue in force, and the invalid provision is replaced by a valid provision that reflects the original intention as closely as possible. A failure by the Company to enforce a provision does not waive the right to enforce it later.

These terms, together with the Privacy Policy and any written engagement document, constitute the entire agreement between you and the Company concerning the Services. The Company may assign its rights and obligations under these terms, and it will give notice of an assignment where the assignment affects you. You may not assign your rights without the written consent of the Company. Nothing in these terms creates a partnership, an agency or a joint venture between the parties.

23. How to Contact Us

Questions about these terms should be directed to the Company using the details below. The Company welcomes the opportunity to answer a question before it becomes a dispute, and it will respond as promptly as it can.

Miracle Charms Holding Limited
Rm C 28/F
8 HART AVE
Tsim Sha Tsui
Hong Kong (HK)
Email: contact@maotaihotel.mom
Phone: +13093859132

These terms are provided in English. If a translation is made available for convenience, the English version governs where there is any inconsistency. Thank you for reading these Terms of Service and for using the services of Miracle Charms Holding Limited responsibly.